Terms & Conditions



1. Applicability

These general conditions are applicable to

(i) the purchase of Kalo Sport coaching services and branded products on kalosport.com

(ii) the use of any information, documents, graphics, movies, features, music and/or other services on the website kalosport.com and associated Facebook, Twitter and Instagram pages.

2. Ordering/Purchasing on our website

2.1 Eligibility to order/purchase

In order to place an order on our Websites, you must:

1. be 16 years of age or older
2. be a consumer – not a reseller

2.2 How to order

You need an e-mail address to book a camp or place an order. Making a booking on our website is easy.

1. Select Camps
2. Click book here
3. Fill out your details
4. Select your camp schedule
5. Click proceed to payment
6. You will be directed to the secure PayPal page to pay via PayPal or a debit card
7. Receive an automated email confirmation of your booking

You are bound by your order once you have clicked the “proceed to payment” button at the end of the ordering process. By clicking the “proceed to payment” button, you send your order to us as it is displayed in the final check out screen. The purchase agreement has now been concluded. 
A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.

We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.

2.3 Our right to not accept your order or cancel your purchase

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

  • the product or coaching service is not available / in stock (any payments will be refunded)
  • your billing information is not correct or not verifiable
  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
  • your bank transfer payment is not received within 12 calendar days after acceptance of your order
  • we have reason to believe you are under 16
  • we have reason to believe that you are a reseller
  • there was an error in the price quote

3. Price/Payment

3.1 Payment methods

The main form of payment we accept for our Tennis programme is monthly direct debit. If you do not wish to pay via direct debit we can accept cash or BACS, however, please note this must be for a whole term up front. We do not accept any other method of payment than clearly mentioned on our website, as our system is not designed to process other payment methods. Please do not try to pay by any other way than specified. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

3.2 Direct Debit Payment

Kalo Sport Ltd uses platform SmartDebit to process direct debits for coaching services. Direct debits can be set up on any date and the first payment is to be issued the following 1st day of the month. Please see section 5.3 for our direct debit cancellation terms.

3.3 Paying by Childcare Vouchers

Kalo Sport Ltd can accept payment for our holiday camps and after-school services via childcare vouchers (see here for those we are registered to accept). We can take individual childcare voucher payments for any camp session booking.

3.4 Government Tax-Free Childcare

Kalo Sport Ltd can accept government tax-free childcare payment for holiday camps only.

3.5 Online Payment processing

Payments can only be processed if the billing information can be verified. If you pay by credit/debit card, we will deduct the amount due from your account as soon as our system registers your booking.

3.6 Retention of title

We retain title in the products until we have received full payment for all such products.

3.7 Tax Charges

Kalo Sport Ltd is a VAT registered company (267 789042). Prices include VAT at 8.5% rate. 

3.8 Your total price

The total price specified in the final check out screen is the final price. The prices are quoted in the order confirmation of receipt of your order as well, which you can print or download for future reference. If you are paying by credit/debit card, the total amount for your entire order will be reflected on your statement.

3.9 Price changes

The product prices displayed on the website may be subject to change. We reserve the right to change prices without notice. Subject to clause 3.7 below, the prices as displayed at the moment of purchase are the prices applicable to that purchase.

3.10 Pricing errors

Please note that even though the website is composed with care, it is possible that errors in pricing information on our website may occur. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.

4. Order security

The online Kalo Sport shopping cart uses secure socket layer (SSL) technology. Your payment information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server. We know of no documented cases of credit card fraud using our shopping system over the Internet. However, the security of information and payments transmitted by the Internet or via e-mail can never be guaranteed. Kalo Sport shall not be liable for any damages suffered as a result of the use of electronic means of communication, including
– but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

5. Cancellations, Exchanges, Refunds & Tennis Programme Make-Up Classes

5.1 Camp Cancellations

In the event you wish to cancel a Kalo Sport camp booking for whatever reason, we will issue a full refund via the same method the payment was made providing you have contacted us no later than 48 hours before the commencement of the start of the camp session. Please note, if you request a refund for an order placed with PayPal we will refund minus 3.4% of the total. This is due to PayPal’s change of terms as of March 2020 whereby they will not refund their 3.4% charge to the vendor when issuing refunds.

5.2 Exchanges/Credits

If you can no longer attend a Kalo Sport camp session but wish to exchange your place for another particular session, we will issue this providing:

  • We are given 48 hours notice prior to the commencement of the camp session to be exchanged for
  • We have available space for the camp session you wish to be booked onto in exchange
  • The camp session to be exchanged falls within 12 months of the original booking date (this may also be subject to possible price change).

In the event that a child is ill/unable to attend and we haven’t been notified at least 48 hours in advance we will offer a credit to attend for the booked session equivalent on a future date subject to availability.

5.3 Direct Debit Cancellations and Cancelling Tennis Programme 

In the case you wish to cancel your direct debit we must be given 7 days notice prior to the start of the month you wish to cancel from in order for payment not to be taken for that month. If we do not receive this we can not prevent the direct debit from being taken on the 1st of the following month and will not be held liable to issue a refund for this.

We will not be held liable to refund any direct debit paid – whether in error or not being given the above 7 days notice of cancellation.

5.4 Tennis Programme Make-Up Classes

For classes that have been paid for but not attended, Kalo Sport allow one class maximum to be made-up per month. The make-up class must be scheduled no later than the end of the following month. Ie, if you have missed a class in January then you can make-up the class at any available date before the end of February. Kalo Sport reserve the right to decide what classes are available for your child’s make-up and exclude Saturday classes as being available for make-up classes.

6. Availability

Kalo Sport Camps

In the event we reach full capacity on our camps we will notify the public on our website and it will not be possible to book a place on any week of camp which is full. Kalo Sport Ltd reserve the right to reject any customer who turns up on the day without a booking due to being at full capacity.

7. Liability

7.1 Liability – Merchandise and Website

In the event you have suffered damages in relation to our activities on the websites, our liability will be limited to:

a. damage to the Kalo Sport products or to other materials
b. reasonable and demonstrable costs incurred by you to find out the cause and the amount of the damages under a)
c. reasonable and demonstrable costs incurred by you to prevent or reduce the damage under a).

The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.

We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products. We are not liable for damages as a result of incorrect information on our website.

7.2 Liability – Kalo Sport Camps and Services

Kalo Sport Ltd maintains an extensive public liability insurance policy tailored for sporting activity and the supervision of children. Kalo Sport Ltd is an Ofsted registered company (Reg. EY496451)

The operational hours of Kalo Sport camps are from 8:30am to 5:00pm. Our service is held at the privately owned Hazelwood Sports Club, Winchmore Hill which is a non-domestic setting. During this time the safety and welfare of any registered individual participating in a Kalo Sport camp is our responsibility. Please see our Safety Policy document for information about the stringent safety measures we ensure are always adhered to.

Our liability will not cover:

  • the safety and welfare of individuals registered on our camps outside of Kalo Sport camp operational hours
  • the safety and welfare of ANY individual who is not registered on a Kalo Sport camp.
  • Food poisoning resulting from consumption of foods brought from outside of our facilities
  • Theft of items belonging to individuals registered to attend our camps as a result of their own negligence (please note that for valuable belongings/money we will operate a camp ‘Bank’ whereby individuals can leave such items with us to be locked away during camp hours).

8. User Generated Content

8.1 Website and social media pages

If you post any ideas, remarks, questions, data, graphics, opinions, designs, or other information on our website and/or social media pages, or if you send such User Generated Content through the website to Kalo Sport, this will become the exclusive property of Kalo Sport. The User Generated Content will be deemed to be non-confidential and we will be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or notice to you. The User Generated Content or any other information you send to the website/social media sites should not be, or contain, material that is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything that is required to be kept confidential. Kalo Sport does not, and you agree that Kalo Sport has no obligation to, review the User Generated Content, that Kalo Sport is not in any manner responsible for User Generated Content, that Kalo Sport does not guarantee the accuracy, integrity or quality of User Generated Content, and that Kalo Sport cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Content will not appear on the website/social media. You acknowledge that by providing you with the ability to access and view User Generated Content on the website/social media, Kalo Sport is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not necessarily those of Kalo Sport or its affiliated or related entities or content providers.

You acknowledge and agree that Kalo Sport has the absolute right to monitor User Generated Content posted to the website/social media in its sole discretion. In addition, Kalo Sport reserves the right to alter, edit, refuse to post or remove any such User Generated Content, in whole or in part, for any reason or for no reason, and to disclose such User Generated Content and the circumstances surrounding their transmission to any third party. You agree that we do not have any obligation to use or respond to any User Generated Content. You agree that you shall immediately notify Kalo Sport in writing of any objectionable content appearing on the Website.

Any use of any content on the website/social media, including, without limitation, User Generated Content, will be at your own risk. You acknowledge and agree that Kalo Sport is not responsible for any User Generated Content that purports to give medical advice or advice regarding fitness training, exercise, or diet. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or a physical fitness program.

You may not post or otherwise distribute content to the website which Kalo Sport in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of Kalo Sport or another party, illegal, or otherwise objectionable to Kalo Sport. You may not upload commercial content on the website/social media pages or use the website to solicit others to join or become members of any other commercial online service or other organisation.

8.2 Use of information submitted

To the extent you own the intellectual property rights in the User Generated Content, these shall be transferred by you to Kalo Sport the moment you post the User Generated Content on our website/social media pages, or send it to Kalo Sport.

You agree and guarantee that Kalo Sport is free to use any (parts of) the User Generated Content posted or sent by you, or created by you while accessing our website or contained in any communication you may send to Kalo Sport or submit to our website/social media pages without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the website or other products or services. You acknowledge and agree that you shall have no claim against Kalo Sport or any other party should any User Generated Content created, posted or sent by you be used in the above sense by Kalo Sport or such other party. Please see our Privacy Policy for further information.

9. Applicable Law

These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the website or with any purchases on the website shall be governed by the law of England and Wales.

10. Information on our website and social media pages

Even though Kalo Sport has composed its website/social media pages with care, the information, texts, documents, graphics, movies, music and/or other services on them may contain errors or be otherwise incorrect or incomplete. Kalo Sport shall not be not liable for any damages resulting from the use of (or inability to use) the website/social media, including damages caused by viruses or any incorrectness, or incompleteness of the information, unless such damage is the result of any wilful misconduct or from negligence on the part of Kalo Sport.

11. Linked sites

Our website/social media provides links to external Internet sites. Kalo Sport shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.

12. Trademarks and copyright on the website

All brand names, product names and titles used on the website are trademarks or trade names of Kalo Sport Ltd or third party trade mark or trade name holders. You are not allowed to use of reproduce any such trade marks or trade names as this may constitute an infringement of the holders’ rights. All website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this website are the copyright of Kalo Sport or its suppliers. You are only allowed to electronically copy and to print in hard copy portions of the website to the extent this is necessary for the purpose of placing an order with us, or for using the website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication. Should you wish to use materials or information from this website, you need to obtain Kalo Sport’s prior written consent.

13. Mobile Phones / Electronics on Camp

We allow children to bring their own electronic devices for use at break and lunch times only. It is at a parents’ discretion as to whether their child comes to camp with an electronic device and we will not be held responsible for damage or theft/loss. Devices are to be kept in the clubhouse at Hazelwood Sports Club at all times.